COURSE DESCRIPTION

Change Management™ Foundation course is aimed to let the participants know basic concepts and techniques of methodological management of change. The training is in the form of a lecture and practical exercises of the expanded case study. The course is finalized by certifying exam. When passed the participants receive international certicate of Change Management™ Foundation.

If changes are just a certainty, no one should be astonished. However, it is surprising how often we are not prepared for them. In reality many organizations do not inform their employees about imminent changes.

Teams without a clear vision desire only to survive and managers without the right skills flee from management of conflicts on the stressed ground. “Making sense of change management” manual of Cameron and Green is a canvas for our training that brings four aspects of the subject: individual change, team change, organizational change and change leadership.

RECIPIENTS

The target group of the course are those interested or engaged in organizational change processes including:

• Project and programme managers
• Team leaders
• Change experts
• Employees of HR and communication departments
• Change and organizational consultants
• Those responsible for implementing changes in organizations
• Members of project and change teams
• Those who are willing to expand their knowledge on organizational change management
• All interested in receiving international Change Management™ Foundation certificate.

The course is dedicated to those interested knowing the leading change management approach, having Change Management™ Foundation certificate and improving skills in change management.

BENEFITS FOR THE PARTICIPANTS

• Exam preparation
• Acquisition of theoretical and practical knowledge on how to deliver, control, process and assure changes in organizations
• Learning the tools and techniques used in change management process
• Understanding the importance of leadership roles and how to select the right leadership in organizational change context
• Increasing confidence in taking decisions related to organizational changes
• Development of communication skills to better understanding with other employees.
• Improvement in work effectiveness thanks of understanding the process of change managements and efficient usage of tools and techniques
• Increasing value for the employer by gaining the knowledge and skills contributing to better results in an organization
• Increased satisfaction of work by more effective and efficient change management in organization
• Discovery and understanding new trends in the area of change management what may help the participant to take better decisions in the future.

BENEFITS FOR THE ORGANIZATION

• Increased effectiveness of change management – the participants are provided knowledge and skills needed to efficient change management in their organizations what contributes to the success of changes
• Increased success rate of projects – the training provides the participants tools and techniques which help to identify and solve problems of change management and thus contributing to the success of projects
• Increased employees’ engagement – the participation in the course may be contributory to better engagement of employees in change processes by providing them tools and knowledge needed for successful changes.
• Improved communication – the training focuses on importance of effective communication in the process of changes what contributes to overall organizational communication
• Improved competition – organizations that effectively manage the process of changes are more competitive in the market thus increasing their market position
• Increased confidence of the stakeholders – the participation in the Change Management Foundation course may help in enhancement of the trust of organizational stakeholders who will see the organization invests in development of their employees and change processes
• Certification – after the training and successful exam the participants are given the Change Management Foundation certificate, what may help to authenticate their competencies in change management.

COURSE MATERIAL

Included, in Polish or English. The material comprises: pre-course ebook, presentation, exercises, two sample exams (questions, answer key, rationale) and glossary.

LUNCH

• Optional

TRAINING PLACE

• Online (real time)
• In the classroom: Warszawa, Łódź, Kraków, Wrocław, Poznań, Gdańsk, Szczecin, Bydgoszcz, Lublin, Białystok, Katowice, Gdynia, Częstochowa, Radom, Rzeszów, Toruń, Sosnowiec, Kielce, Gliwice, Olsztyn, Zabrze, Opole, Zielona Góra, Elbląg, Koszalin, Płock, Nowy Sącz, Piła, Gniezno.

CERTIFICATE

• The course certification and international Change Management™ Foundation certificate

EXAMINATION

• In Polish or English

COURSE AGENDA

Key topics to be discussed during the training which relate to specific business practices:

• Individual and change – the styles of learning and their preferences. Four psychological approaches to change. How to help others to change? Personality and change. The model of transformation. Change resistance. Supporting individuals during a change. Hearing and giving the feedback.
• Teams and change – nature of the team. Team effectiveness and behaviour. Stages of team development and the dynamics. The role of the team leader. Moderation
• Organizations and change – the review of organizational change models – when a change performs badly and when well? How really do organizations act – Morgan’s Metaph. Models and approaches to organizational change. Dynamics of a change, driving and brake forces. Different change models. The tools supporting complex change. Readiness for a change
• Leadership and change – leadership and metamorphoses of an organization. The styles of leadership and emotional competencies. The types of leaders. Leadership in different phases of a change. The leadership roles in different phases of a change. The importance of stakeholders engagement.

Day 1

• Introduction and objectives
• The context of change management
• Learning by individuals
  • The process and style of learning
  • The learning curve
• Change and an individual
  • The models of individual change
  • Motivation
  • Individual differences
• Change and organization
  • The metaphors of organization
  • The organizational culture and change
  • The change models
  • Main roles in the process of organizational changes
  • The change factors
  • Creation of the vision
    • Homework

Day 2

• The review of the first day and homework
• Stakeholders strategy
  • Rules
  • Stakeholder identification and segmentation
  • The maps of the roles and empathy
  • Stakeholder mapping
  • Influence strategies
• Communication and engagement
  • Communication mistakes
  • Feedback and communication approaches
  • The attitude towards feedback and communications
  • Communicating change – the factors, barriers and approaches
  • Communication channels (Push-Pull and Lean-Rich)
  • Communication planning
    • Homework

Day 3

• The review of the second day and homework
• Influence of a change
  • Identifying and assessing the influence of a change
  • Assessing the influence on stakeholders
  • Assessing the “weight” of a change
• Readiness for a change
  • Motivation for changes and supporting individuals
  • Change agent networks
  • Developing organizational readiness for a change
  • Creating change team
  • Planning change management
  • Preparing for resistance
• The course review and preparation to Change Management™ Foundation exam

Day X

•  Change Management™ Foundation examination

THE EXAMINATION

• exam questions (single choice)
• 50 questions
• 50% (25 points) needed to pass
• exam duration: 40/50 min (40 min for mother language exam; 50 min for second language exam)
• closed book exam
• successful participants receive their international electronic certificate
• Change Management certificate is termless.

CO-FINANCING

This course may be subsidized. The EU or target project financing may be given to organizations and individuals. All our course possible to subsidize can be found in Baza Usług Rozwojowych (BUR). Please do not hesitate to contact us.

RECOMMENDED TRAINING PATH

The course in Change Management™ enables understanding the “soft” issues of management of people responsible for delivering complex programmes and projects. Previous participation in the project management (PRINCE2®) and programme management (MSP®) help to feel British philosophy of business-controlled environments, but even without this knowledge will be useful and allow for better understanding human and team relations in the processes of change. Complementary trainings in risk management (M_o_R®), portfolio management (MoP®), and value management (MoV®) follow the same philosophy and apply unified glossaries.

OUR TRAINERS AND CONSULTANTS IN CHANGE MANAGEMENT

Our trainers are approved APMG International and have authenticated experience and training skills. Information about the trainers is provided on customer’s request.